By using the Upryde services, you acknowledge your trust in us and the feeling of security regarding the data that you provide to us, and we are committed to maintaining the confidentiality of your data and not using it for anything illegal.
Riders: individuals who request or receive transportation and related services via their Upryde account.
Drivers: individuals who provide transportation to Riders individually or through partner transportation companies. We collect data to keep both riders and drivers safe and secure Upryde collects the following data:
Data provided by users: This includes: User profile information: We collect data when users create or update their Upryde accounts, or place orders via guest checkout features. This may include their name, email, phone number, login name and password, profile picture, payment or banking information (including related payment verification information), driver’s license, and other government-issued documents (which may include identification numbers as well as birth date, gender, and photo). This also includes vehicle, emergency contact information, user settings, and evidence of health or fitness to provide services using Upryde apps.
UpRyde driver application requires choosing "Allow location permission all the time" to help the drivers receive requests near their location even if the application is in the background or not in use.
As a driver using UpRyde driver application, we want to ensure you understand how we collect, use, and safeguard your location data. This policy outlines our practices related to location information to provide you with clarity and transparency.
When you use UpRyde, we collect the following types of location data:
We collect and use your location data for the following purposes:
We may share your location data with the following third parties:
We retain your location data for a limited period necessary to provide our services and meet legal requirements. After this period, the data is anonymized or deleted.
We implement robust security measures to protect your location data from unauthorized access, disclosure, or alteration
You have control over your location settings within the app and your device settings. You can choose to enable or disable location services at any time
We may update this location permission policy to reflect changes in our practices. You will be notified of any material changes through the app.