Privacy Policy

By using the Upryde services, you acknowledge your trust in us and the feeling of security regarding the data that you provide to us, and we are committed to maintaining the confidentiality of your data and not using it for anything illegal.

This notice describes how Upryde and its affiliates collect and use data and specifically applies to:

Riders: individuals who request or receive transportation and related services via their Upryde account.

Drivers: individuals who provide transportation to Riders individually or through partner transportation companies. We collect data to keep both riders and drivers safe and secure Upryde collects the following data:

Data provided by users: This includes: User profile information: We collect data when users create or update their Upryde accounts, or place orders via guest checkout features. This may include their name, email, phone number, login name and password, profile picture, payment or banking information (including related payment verification information), driver’s license, and other government-issued documents (which may include identification numbers as well as birth date, gender, and photo). This also includes vehicle, emergency contact information, user settings, and evidence of health or fitness to provide services using Upryde apps.





Location Permissions

Last Updated: 12/20/2023

Why UpRyde driver requires to choose "allow access location all the time"?

UpRyde driver application requires choosing "Allow location permission all the time" to help the drivers receive requests near their location even if the application is in the background or not in use.


As a driver using UpRyde driver application, we want to ensure you understand how we collect, use, and safeguard your location data. This policy outlines our practices related to location information to provide you with clarity and transparency.

Information We collect:

When you use UpRyde, we collect the following types of location data:

  • Real-Time GPS Data: We collect precise GPS location data from your device to facilitate accurate ride matching and navigation.
  • Network-based Data: We may use information from nearby Wi-Fi networks and cell towers to determine your approximate location.

Purpose of collection:

We collect and use your location data for the following purposes:

  • Ride Allocation: to connect you with nearby riders efficiently
  • Navigation: To provide real-time navigation assistance for optimal routes.
  • Safety and security: To enhance the safety and security of your rides and to share your real-time location with riders during their trip
  • Performance Analytics: To analyze driving patterns and optimize our services

Sharing with Third parties:

We may share your location data with the following third parties:

  • Riders: We share your real-time location with riders during their trips for safety purposes
  • Service providers: to enable map and navigation services.

Data Retention:

We retain your location data for a limited period necessary to provide our services and meet legal requirements. After this period, the data is anonymized or deleted.

Security measures:

We implement robust security measures to protect your location data from unauthorized access, disclosure, or alteration

User Control:

You have control over your location settings within the app and your device settings. You can choose to enable or disable location services at any time

Updates to the policy:

We may update this location permission policy to reflect changes in our practices. You will be notified of any material changes through the app.